Refund Policy
Last Updated: October 26, 2025
This Refund Policy explains the circumstances under which Brivonexara ("we," "us," or "our") may issue refunds for purchases made through our platform. By purchasing our services, you agree to the terms outlined in this policy.
1. General Refund Principles
We are committed to customer satisfaction and will work with you to resolve any concerns regarding your purchase. Refunds are evaluated on a case-by-case basis according to the guidelines described below.
1.1 Eligibility Period
Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will not be considered except in extraordinary circumstances at our sole discretion.
1.2 Valid Reasons for Refund
- Technical issues preventing access to purchased content that cannot be resolved by our support team
- Duplicate purchases made in error
- Content significantly different from description provided at time of purchase
- Service failure or unavailability for extended periods
2. Non-Refundable Items and Services
The following purchases are generally not eligible for refunds:
- Digital content that has been fully accessed or downloaded
- Completed courses or masterclasses where substantial content has been consumed
- Services purchased more than 14 days prior to refund request
- Promotional or discounted items unless defective
- Third-party services or products purchased through our platform
- Gift purchases redeemed by recipients
2.1 Partial Consumption
If you have consumed a significant portion of the purchased content, refunds may be denied or issued on a prorated basis. We define significant consumption as accessing more than 30 percent of the total course material or content.
3. Subscription Services
3.1 Recurring Subscriptions
Subscription fees are billed in advance for each billing cycle. You may cancel your subscription at any time, but cancellations do not automatically entitle you to a refund for the current billing period.
3.2 Subscription Refunds
Refunds for subscription services may be issued under the following conditions:
- Technical issues preventing access during the billing period
- Billing errors or unauthorized charges
- Cancellation within 48 hours of initial subscription purchase
Refunds will not be provided for unused time remaining in a subscription period after voluntary cancellation.
3.3 Free Trial Conversions
If you are charged after a free trial period ends, you have 7 days to request a refund if you did not intend to continue the subscription. It is your responsibility to cancel before the trial period expires.
4. Refund Request Process
4.1 How to Request a Refund
To request a refund, please contact our support team using one of the following methods:
- Email: support@brivonexara.com
- Phone: +61262327788
4.2 Required Information
Your refund request should include:
- Your full name and account email address
- Order number or transaction reference
- Date of purchase
- Detailed reason for refund request
- Supporting documentation if applicable
4.3 Processing Time
We will review your refund request within 5 business days of receipt. You will receive an email notification regarding the approval or denial of your request. Approved refunds will be processed within 10 business days.
5. Refund Methods
Approved refunds will be issued to the original payment method used for the purchase. Please note:
- Credit card refunds may take 5 to 10 business days to appear on your statement depending on your financial institution
- Payment processor refunds will be returned to your account balance
- Alternative refund methods may be offered in cases where the original payment method is no longer available
We do not issue refunds in cash or via different payment methods than originally used.
6. Special Circumstances
6.1 Course or Content Cancellation
If we cancel a course or remove content that you have purchased, you will receive a full refund or equivalent credit toward other content at your choice.
6.2 Service Interruptions
In the event of extended service outages or technical problems that prevent you from accessing purchased content for more than 72 consecutive hours, you may be eligible for a prorated refund or service extension.
6.3 Medical or Emergency Situations
We understand that unexpected circumstances may arise. If you are unable to access purchased content due to serious medical issues or emergencies, please contact us directly to discuss possible accommodations.
7. Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your financial institution without first contacting us, your account may be suspended pending resolution. We encourage you to work with us directly to resolve any billing concerns.
Fraudulent chargeback claims may result in permanent account termination and reporting to relevant authorities.
8. Changes to Course Content
We reserve the right to update, modify, or improve course content after purchase. Minor updates and improvements do not constitute grounds for refund. Significant changes that fundamentally alter the nature of purchased content will be communicated in advance.
9. Exceptions and Discretionary Refunds
We reserve the right to issue refunds outside the standard guidelines in exceptional circumstances. Such decisions are made at our sole discretion and do not establish precedent for future requests.
10. Contact Information
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Brivonexara
Grevillea St, Orange NSW 2800, Australia
Email: support@brivonexara.com
Phone: +61262327788
11. Policy Modifications
We may update this Refund Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Material changes to this policy will be communicated via email or prominent notice on our platform.